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April 29, 2006

Ireland Trip: Wrinkle One

Categories: Personal

File this under "I should have taken care of this two weeks ago".

I called Expedia yesterday to confirm things as well as check on our Boston -- Ireland connection. We only had an hour in Boston; I wondered if that was enough time to take care of the transfer. What I was really scared about was having to collect our baggage from USAirways and manually haul it up to Aer Lingus.

Expedia customer service has been nothing but great thus far. My call yesterday was no exception, other than the representative not explaining things particularly well without me asking lots of questions. She was very pleasant; she just needed some work on the "clear and concise explanation" part. Regardless, this is what I found out:

First, USAirways had slightly rescheduled our Charlotte-Boston flight, which would result in a later arrival. This late arrival gave us less than an hour to make our transfer. Given that an hour is the minimum transfer time at Boston Logan AND the fact that we would have to claim our bags and recheck them, something had to be done. The Expedia rep was going to check on things and call me back.

She ended up booking us on an earlier Charlotte-Boston flight. Because of this change and the fact that we had already been mailed paper tickets for our flights, we had to send the tickets back to Expedia and they would issue us new ones. This led to a frantic call on my part to Sarah, who met me at my office (I took a break from the student presentations that served as my final exam) to get the mailing info and then ran to the post office. She Express Mailed our tickets back to Expedia (who is in Atlanta). Expedia will then express mail us the new tickets upon receipt of our old ones.

Now I have no plane tickets to anywhere, which is a little scary. I am sure this will all work out, but having this major wrinkle only ten days before departure is stressful. I am glad I called at all, but I really should have taken care of this two weeks ago.

Posted by Nakia at April 29, 2006 12:35 PM

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